Safe Steps Family Violence Reponse Centre

About this service

Family violence 24/7 response

If you have been threatened or you and your family are in danger now – call 000 Emergency or Police

Services offered

safe steps offers at no cost to women, their children (family and friends) living with family violence, access to professional support through a comprehensive range of services to enable them to become – and stay – free from violence.

24-hour family violence response

Women and children living with family violence, or someone who knows a person living with family violence, can call the safe steps response line from anywhere in Australia, 24 hours a day, seven days a week. Our crisis support advocates are on hand to help women explore their options and escape abuse.

Safety planning

Keeping you and your children safe whether you are still in the relationship or have left is vital.   Preparing a safety plan today, might help you and your children if there is a risk of violence in the future.

If you feel you are in an unsafe relationship or environment, planning for you and your children’s safety is an important step to minimise future risk.

You can call the safe steps 24/7 response line on 1800 015 188 if you need guidance on the next steps to planning your safety.

To read further information on preparing a safety plan click here

Safe house accommodation

When women and their children are at high risk of injury or death, our priority is to always get them to a safe place. This often means helping to move them to safe accommodation where they will be free from danger.

Safe house accommodation is typically short term. During their stay, safe steps will continue to work through options with the woman to determine what her next steps might be in finding permanent safety solutions.

Refuge accommodation

Refuge is a longer-term option than safe house accommodation. It gives women the time and space to make decisions about their futures, including securing private rental accommodation, enrolling children in new schools and negotiating work leave arrangements. safe steps advocates on behalf of women to find them a refuge that will meet their needs.

Outreach services

Not all women want to leave their homes. Their children may be settled in the local school, or they may want to stay close to employment or their friends and family. safe steps work with women to help them find alternative solutions. We might talk to them at safe times in their own homes or in discreet places in the community. We can help women draw up safety plans, progress applications for Intervention Orders, assist with emergency financial payments, and provide emotional support.

    • Service name

      Safe Steps Family Violence Reponse Centre

    • Service address

      This is a web based and phone based service. If you are or someone you know is in immediate danger please call 000.
      Get directions

    • Phone

      1800 015 188 (Toll Free) 24/7

    • Fax

      (03) 9928 9601

    • Urgency levels

      Urgent Help, Direct Help, Some Help, Just Curious

    • Service area

      All of Victoria

    • Service hours

      24/7 response

    • Service type

      INDIVIDUAL

    • Costs

      Free

    • Public transport information

      N/A

    • Service for

      Family Violence

    • Disability access

      N/A

    • Drop in service

      No

    • Outreach

      Yes

    • Outpost

      No

More information for service professionals

    • Participation length

      Ongoing, As needed

    • Participation type

      Voluntary

    • Secondary consult

      N/A

    • Who can refer

      Anyone

    • Referral mode

      Over the phone

    • Point of intake

      Over the phone

    • Emergency referral and intake process

      24-hour family violence response via phone Women and children living with family violence, or someone who knows a person living with family violence, can call the safe steps response line from anywhere in Australia, 24 hours a day, seven days a week. Our crisis support advocates are on hand to help women explore their options and escape abuse. If you have been threatened or you and your family are in danger now – call 000 Emergency or Police

    • E-Referral option

      N/A